Shipping policy

Shipping Policy

At InfinityMat, we offer free worldwide shipping on all orders. We want to make premium acupressure wellness accessible to everyone, no matter where you are.

Processing Time

Orders are processed within 1-3 business days after payment confirmation. You will receive a confirmation email with tracking information once your order has shipped.

Estimated Delivery Times

European Union: 5-10 business days
United Kingdom: 7-12 business days
United States & Canada: 10-18 business days
Rest of World: 12-25 business days

Please note that these are estimated delivery times. Actual delivery may vary depending on your location, customs processing, and local postal services.

Shipping From

All orders are shipped from our warehouse in Riga, Latvia, European Union.

Order Tracking

Once your order has shipped, you will receive an email with a tracking number. You can use this number to track your package through the carrier's website.

Customs and Import Duties

For international orders outside the EU, your package may be subject to import duties and taxes imposed by your country's customs authorities. These charges are the responsibility of the recipient and are not included in our product prices or shipping costs.

Lost or Delayed Packages

If your package has not arrived within the estimated delivery time, please contact us at support@infinity-mat.com. We will work with the shipping carrier to locate your package. If a package is confirmed lost, we will send a replacement or issue a full refund.